SHIPPING & RETURNS
Due to the handmade nature of our products, we do not offer refunds. Your understanding and support are appreciated!
RETURN & EXCHANGE POLICY
1. Processing Time:
Please allow 1-2 business days for order processing.
2. Shipping Methods:
We offer standard and expedited shipping options.
3. Shipping Rates:
Shipping rates are calculated at checkout based on location and shipping method.
4. International Shipping:
We ship internationally. Additional customs fees may apply and are the responsibility of the customer.
5. Delivery Time:
Delivery times vary based on location and selected shipping method.
6. Tracking Information:
Once your order is shipped, you will receive a tracking number via email.
7. Lost or Damaged Items:
We are not responsible for lost or damaged items during shipping. Please contact the shipping carrier for assistance.
8. Returns Due to Shipping Issues:
If your order is returned to us due to an incorrect address, we will contact you to arrange reshipment at an additional cost.
9. Delays:
Unexpected delays may occur due to weather, carrier issues, or other unforeseen circumstances.
10. Contact Information:
For any shipping-related inquiries, please contact K Craft Studio service team at kcraftstudio.uk@gmail.com.